Decadent Gluten-Free Baking
Decadent Gluten-Free Baking
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Features
Brand story
Shipping & Returns
Shipping & Returns
We are shipping orders in 3 to 4 working days. Express orders placed by 1pm AEST Mon-Fri are sent same day.
45 day returns: If you are not satisfied with a product that you ordered online (*exceptions below), you are welcome to return it to us within 45 days, unused, unworn, and in a pristine saleable condition with the original labels attached, packaging and we will refund your cost of goods. Items marked 'Final Sale' can not be returned unless faulty. *except skin and body care, makeup, food, underwear, earrings, and custom order items, which can not be returned for change of mind.
See our full returns policy here.
Standard: Once the order has shipped, it will arrive in 2 to 7 days depending on your destination.
Express: only for orders up to 4kg and excludes bulky/heavy items.
Heavy/Overwight Orders: Order overs 5kg in weight will attract a $5 extra weight surcharge.
Click & Collect: choose your local store at checkout and your order to be there within 2 to 4 working days (1 working day for Milton warehouse). Please wait until you receive an email or text to advise that your goods are ready to be collect.
International: Flat rate shipping for orders up to 2kg. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas.
See full details on shipping here
At Biome, we understand that shopping for natural and sustainable products should be a hassle-free experience. That's why we offer a range of flexible payment options to suit your needs. Whether you prefer to pay upfront or spread the cost over time, we've got you covered.
We've partnered with leading buy now, pay later providers to give you more flexibility in managing your budget. With Afterpay, Zip, PayPal, and Klarna, you can shop now and pay for your purchases in convenient installments.
Easy and Secure Transactions
Rest assured that all our payment options are secure and designed to protect your personal information. We prioritize your privacy and work with trusted payment providers to ensure a safe shopping experience.
Whether you're shopping for our iconic Banksia Aroma Pods or any other natural and sustainable products, our flexible payment options make it easier than ever to bring eco-friendly solutions into your life.
If you have any questions or need assistance with your payment options, our friendly customer service team is here to help. Contact us via email at shop@biome.com.au or call us on 1300 301 767. We're available Monday to Friday, 9am to 5pm (excluding Queensland public holidays).
Shop with confidence and enjoy the convenience of flexible payments at Biome. Your sustainable lifestyle is just a few clicks away!
How it works
Step 1: Checkout as usual
Step 2: A pop up will appear to sign up to Mateship
Step 3: Invite mates to your order. They have 8 hours to join your order.
*Mateship only works with standard shipping, not express.
45 day returns: If you are not satisfied with a product that you ordered online (*exceptions below), you are welcome to return it to us within 45 days, unused, unworn, and in a pristine saleable condition with the original labels attached, packaging and we will refund your cost of goods. Items marked 'Final Sale' can not be returned unless faulty. *except skin and body care, makeup, food, underwear, earrings, and custom order items, which can not be returned for change of mind.
See our full returns policy here.
Standard: Once the order has shipped, it will arrive in 2 to 7 days depending on your destination.
Express: only for orders up to 4kg and excludes bulky/heavy items.
Heavy/Overwight Orders: Order overs 5kg in weight will attract a $5 extra weight surcharge.
Click & Collect: choose your local store at checkout and your order to be there within 2 to 4 working days (1 working day for Milton warehouse). Please wait until you receive an email or text to advise that your goods are ready to be collect.
International: Flat rate shipping for orders up to 2kg. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas.
Please be mindful that the quantity may not always be accurate. If you're making a special trip, we recommend calling to put the item aside. Click each store for contact details.
